Machine Learning
With AWS and their AI services (Amazon Comprehend, Amazon Lex, Amazon Polly, Rekognition, Amazon Transcribe, Amazon Translate, Amazon Personalize, Amazon, Forecast, Amazon Textract) much of the heavy lifting is covered, but capability is still required around the operationalization of the services.
CloudHesive’s Cloud Management Platform, Centricity, leverages many of these same capabilities to provide real time and historical transcription, translation and sentiment analysis of Contact Center Channels as well as Recommendation Engines for Media Channels and eCommerce platforms.